Platform user documentation

User guides

For authorised platform users

Follow an operational task from its first record to its completed outcome. Choose the guide that matches where your placement starts.

Operations · Complete workflow

Policy Lifecycle

Create the client and Deal, approach insurers, review Quotations, record acceptance and binding, then deliver Policy documents. Includes refreshed screenshots, seven captioned chapters and the complete walkthrough.

Version 2.0 · 24 October 2026

Read the Operations guide

Operations · Alternative starting point

Deal to Quotation

Enter insurer terms directly against an existing Deal, without Submission/Response steps, then continue through client acceptance, FOS and binding.

Version 1.0 · 24 October 2026

Read the direct Quotation guide

Operations · AI-assisted capture

Create a Quotation with AI

Extract from a genuine Insurer Response or a direct insurer source. Choose one complete offer, review its financial and coverage terms, and save the Draft.

Version 1.0 · 24 October 2026

Read the AI capture guide

Operations · Off-system binding

Deal to Policy

Record a genuinely bound Policy directly from the Deal, with agreed terms and insurer evidence, where binding was completed outside the platform Quotation/FOS workflow.

Version 1.0 · 24 October 2026

Read the direct Policy guide

Billing, Payments and Reporting will be covered in a separate Accounting guide.